Refund Policy
You have 14 days from the date of delivery to return your item. The majority of returns are refunded via store credit in the form of a WTD gift card. We do not provide cash refunds. Returns are processed within 5-7 business days after we have received your returned products.
To initiate a return, reach out to winter.tree.design@gmail.com with your order number.
How To Initiate a Return
Reach out to winter.tree.design@gmail.com with your order number and reason for returning. A service representative will begin processing the return.
What Items are Final Sale?
All digital download items and promotional items are final sale. If you buy a digital item and we see it's downloaded, we will not refund you.
Returns on Merchandise Products
We do not provide cash refunds. Upon returning the item, you will receive credit in the form of a gift card that can be used online or in a store.
All physical items returned must be in original condition (including all paperwork, packaging, and accessories) with tags and labels still attached. All items must be unused, unworn, unaltered, and unwashed. Items considered "Final Sale" cannot be returned or exchanged in store.
We will accept exchanges within 14 days of the original purchase date with a valid receipt and all tags attached.
If you received an item ordered online that was received damaged, defective, or incorrect, please contact us in order to receive a full refund to your original payment method.
Reserved Rights on Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive return history ;
An irregular or excessive return history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-WTD items sent to our Distribution Center will be discarded upon receipt.
Some exceptions made. Subject to discretion of WTD.